{"id":742,"date":"2024-09-04T12:38:28","date_gmt":"2024-09-04T12:38:28","guid":{"rendered":"https:\/\/knowledge.customerheartbeat.com\/unkategorisiert\/ihre-ergebnisse-im-vergleich-mit-dem-benchmark-2\/"},"modified":"2025-05-21T09:17:54","modified_gmt":"2025-05-21T09:17:54","slug":"ihre-ergebnisse-im-vergleich-mit-dem-benchmark-2","status":"publish","type":"post","link":"https:\/\/knowledge.customerheartbeat.com\/de\/kundenerlebnis\/ihre-ergebnisse-im-vergleich-mit-dem-benchmark-2\/","title":{"rendered":"Ihre Ergebnisse im Vergleich mit dem Benchmark"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color6);--link_color: var(--awb-color2);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#fce2cc;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 40px );margin-left: calc(-40px \/ 2 );margin-right: calc(-40px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:40px;--awb-spacing-left-large:20px;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:20px;--awb-spacing-left-medium:20px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:20px;--awb-spacing-left-small:20px;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-margin-top-small:0px;--awb-margin-bottom-small:20px;--awb-font-size:48px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;gastromond&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2em;\">Ihre Ergebnisse im Vergleich mit dem Benchmark<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><h5>Wenn Sie sich die Umfrageergebnisse ansehen, tauchen zwangsl\u00e4ufig Fragen wie &#8222;ist das gut oder schlecht?&#8220; und &#8222;ist das normal?&#8220; auf. Das macht auch Sinn. Die 7 zum Beispiel, die Sie sehen, h\u00f6rt sich vielleicht gut an, aber ist sie es wirklich?<\/h5>\n<p>Sie m\u00f6chten also Ihre Ergebnisse ins rechte Licht r\u00fccken. Mit anderen Worten, Sie m\u00f6chten etwas Vergleichsmaterial. Der Rat lautet hier immer: Vergleichen Sie nicht \u00c4pfel mit Birnen. Es ist immer am besten, wenn Sie Ihre Ergebnisse zum Beispiel mit den Ergebnissen fr\u00fcherer Messungen vergleichen oder eine Abteilung innerhalb des Unternehmens mit einer anderen vergleichen. So erfahren Sie die wahre Geschichte.<\/p>\n<p>Manchmal funktioniert das einfach nicht, und wir verstehen das. Dann ist es immer noch sinnvoll, sich selbst mit einem anderen St\u00fcck Obst zu vergleichen. Beachten Sie: Legen Sie nicht zu viel Wert darauf. Es ist und bleibt ein Fall von \u00c4pfeln und Birnen.<\/p>\n<p>Im Folgenden finden Sie einige Ergebnisse wie den NPS und die Zufriedenheitswerte (basierend auf dem Standardfragebogen von Integron) von B2B Netherlands. Wir geben Ihnen auch einen Einblick in die verschiedenen Sektoren. Wir pr\u00e4sentieren Ihnen also die ganze Obstschale, es liegt an Ihnen, das herauszupicken, was f\u00fcr Sie gilt.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:40px;--awb-spacing-left-large:20px;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:20px;--awb-spacing-left-medium:20px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:20px;--awb-spacing-left-small:20px;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"width:calc( 100% + 40px ) !important;max-width:calc( 100% + 40px ) !important;margin-left: calc(-40px \/ 2 );margin-right: calc(-40px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:20px;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:20px;--awb-spacing-left-medium:20px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:20px;--awb-spacing-left-small:20px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1101\" height=\"961\" title=\"NPS in de tijd_2025_DE\" src=\"http:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-in-de-tijd_2025_DE.png\" alt class=\"img-responsive wp-image-1414\" srcset=\"https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-in-de-tijd_2025_DE-200x175.png 200w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-in-de-tijd_2025_DE-400x349.png 400w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-in-de-tijd_2025_DE-600x524.png 600w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-in-de-tijd_2025_DE-800x698.png 800w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-in-de-tijd_2025_DE.png 1101w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:20px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:20px;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:20px;--awb-spacing-left-medium:20px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:20px;--awb-spacing-left-small:20px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"1801\" height=\"961\" title=\"NPS per branche_2025_DE\" src=\"http:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-per-branche_2025_DE.png\" alt class=\"img-responsive wp-image-1417\" srcset=\"https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-per-branche_2025_DE-200x107.png 200w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-per-branche_2025_DE-400x213.png 400w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-per-branche_2025_DE-600x320.png 600w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-per-branche_2025_DE-800x427.png 800w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-per-branche_2025_DE-1200x640.png 1200w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/NPS-per-branche_2025_DE.png 1801w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"2200\" height=\"900\" title=\"Customer-Journey-2024_DE\" src=\"http:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/Customer-Journey-2024_DE-1.png\" alt class=\"img-responsive wp-image-1420\" srcset=\"https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/Customer-Journey-2024_DE-1-200x82.png 200w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/Customer-Journey-2024_DE-1-400x164.png 400w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/Customer-Journey-2024_DE-1-600x245.png 600w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/Customer-Journey-2024_DE-1-800x327.png 800w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/Customer-Journey-2024_DE-1-1200x491.png 1200w, https:\/\/knowledge.customerheartbeat.com\/wp-content\/uploads\/2024\/09\/Customer-Journey-2024_DE-1.png 2200w\" sizes=\"(max-width: 640px) 100vw, 2200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-margin-top:40px;\"><p><em>M\u00f6chten Sie mehr erfahren? <a href=\"https:\/\/www.integron.nl\/downloads\/rapport-customer-experience-en-nps-benchmark-nederland-2024\/\" target=\"_blank\" rel=\"noopener\">Dann laden Sie hier den Bericht \u00fcber Kundenerfahrungen in den Niederlanden herunter<\/a>. <\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Wenn Sie sich die Umfrageergebnisse ansehen, tauchen zwangsl\u00e4ufig Fragen auf.<br \/>\nDas macht Sinn.<br \/>\nDie 7, die Sie sehen, klingt zum Beispiel toll, aber ist sie es wirklich?    <\/p>\n","protected":false},"author":1,"featured_media":745,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[61],"tags":[51],"class_list":["post-742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kundenerlebnis","tag-benchmark-de"],"_links":{"self":[{"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/posts\/742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/comments?post=742"}],"version-history":[{"count":9,"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/posts\/742\/revisions"}],"predecessor-version":[{"id":1423,"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/posts\/742\/revisions\/1423"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/media\/745"}],"wp:attachment":[{"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/media?parent=742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/categories?post=742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/knowledge.customerheartbeat.com\/de\/wp-json\/wp\/v2\/tags?post=742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}